Safe and Responsible Gaming

Responsible Gaming at bije — Keep the Fun Safe

Gaming is for entertainment — not addiction. bije is always by your side to help you set the right limits and ensure a safe experience.

For players aged 21 and above only

Why Responsible Gaming Matters

Online gaming can be fun and exciting — but without the right mindset and limits, it can become harmful. bije believes every player should play with awareness and within their own means.

The Right Perspective on Gaming

Online gaming is a form of entertainment. It should never be seen as a reliable source of income. Every game outcome is random and there is no predetermined pattern. No strategy or system can guarantee a win — any such claim is completely false.

The core principle of responsible gaming at bije is: only play with money you can afford to lose without it affecting your daily life. Never use money set aside for household expenses, debt repayment, or emergency savings for gaming.

Signs of Healthy Gaming Habits

  • You play with the mindset that gaming is for fun, not for income
  • You set a daily budget and stay within that limit
  • You do not place large bets out of emotion after a loss
  • Gaming does not affect your family, work, or studies
  • You play for a set amount of time and then take a break
  • Winning or losing does not affect your mental health

Your Protection Tools

bije provides players with multiple responsible gaming tools — helping you keep full control over your own play.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A request to raise the limit takes effect after at least 7 days — for your protection.

Session Time Limit

Set a maximum time for each gaming session. You will be logged out automatically when the time is up. This ensures you take a break on time without having to watch the clock.

Time-Out Break

If you feel you need a short break, take a time-out from 24 hours to 30 days. During this time you will not be able to log in to your account or place any bets.

Self-Exclusion

Choose self-exclusion for a long-term break — from 6 months up to permanently. During this time your account will be completely inactive and marketing messages will be paused.

Gaming History Review

You can view your complete betting and deposit history at any time. Analyse your own patterns and adjust your limits if needed.

24/7 Support

Our Bengali-language live chat support team is always ready for any questions about responsible gaming. Speak freely — complete confidentiality is maintained.

Warning Signs of Addiction

If you or someone you care about shows these signs, seek help immediately.

Psychological and Behavioural Signs

  • Feeling the urge to place bigger bets to recover losses after losing
  • Feeling restless, irritable, or anxious when not gaming
  • Hiding how much time or money you are spending from your family
  • Repeatedly failing when trying to stop gaming
  • Constantly thinking about gaming
  • Withdrawing from other hobbies and relationships

Financial and Social Signs

  • Taking out loans or borrowing money from family for gaming
  • Having difficulty paying bills or meeting household needs
  • Unable to focus on work or studies
  • Strain in relationships with loved ones due to gaming
  • Continuing to game by lying or making excuses
  • Skipping social events to prioritise gaming

Remember: Even one of the signs above could be a cause for concern. Asking for help is not a sign of weakness — it takes courage. Contact our support team via live chat or send an email to [email protected].

Protecting Minors

The minimum age to open an account and play at bije is 21. We follow a strict age verification policy and use every available technical measure to prevent minors from accessing the platform.

Make sure younger members of your household cannot access your device. Lock your device, keep your password private, and do not let others use your device when you are not around.

If you believe a minor you know is using bije, notify us immediately at [email protected].

What Parents Should Do

  • Use a PIN lock or biometric security on your device
  • Never share your account password with your children
  • Control device access for minors
  • Make your children aware of the risks of online gaming
  • Keep payment information (bKash, Nagad PIN) secure

Violating the 21+ age rule will result in the account being permanently closed and all funds may be forfeited.

How to Get Support

If you are experiencing a gaming problem, do not wait — get help today. The bije team will support you with complete confidentiality.

01

Contact via Live Chat

Visit the site and click on live chat. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.

02

Send an Email

Write your situation in detail to [email protected]. We will respond quickly and provide an appropriate solution.

03

Activate Protection Tools

Turn on deposit limits, time limits, or self-exclusion at any time from Account Settings.

04

Professional Support

If needed, seek advice from a mental health professional. We will help point you in the right direction.

Contact Us

24/7 Live Chat
Log in to the site and chat at any time — in Bengali
Email Support
[email protected]
Service Hours
Around the clock — BST (UTC+6)
Full Confidentiality
Your information stays protected and private

A Commitment to Responsible Gaming

Ask yourself these questions before each gaming session and answer them honestly. It is a simple but effective habit.

  • Have I decided in advance how much time and money I will spend today?
  • If I lose this money, will it cause problems in my daily life?
  • Am I playing for fun, or to recover money I have lost?
  • Have I fulfilled my responsibilities to my family, work, or studies today?
  • Will I be able to stop when I reach my set limit?

Tip: If the answer to even one of these questions is "no", it is better not to play today. Think again tomorrow.

Responsible Gaming FAQ

Frequently asked questions and answers about responsible gaming.

Log in to your bije account and go to Account Settings or the Responsible Gaming menu. From there, set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. A request to raise a limit may be submitted, but it will not take effect for at least 7 days — this is for your protection. If you have any trouble, contact our support team via live chat.

Self-exclusion is a protection measure that lets you deactivate your own account for a set period or permanently. During this time you will not be able to log in, place any bets, or receive any promotional emails or messages. The self-exclusion period starts from 6 months and can be permanent. To activate it, contact us via live chat or at [email protected].

A time-out is a short-term break — from 24 hours up to a maximum of 30 days. It is for times when you just want to step away for a while. Your account reactivates automatically when the period ends. Self-exclusion, on the other hand, is long-term — a minimum of 6 months and it can be permanent. If a gaming addiction problem is serious, self-exclusion is the better choice.

Your account balance can be withdrawn when you activate self-exclusion. We will help you so that your funds reach you safely. New deposits will not be accepted once self-exclusion begins. Contact [email protected] for more details.

Start by speaking with them with empathy and respect. Listen without judgment and express your willingness to help. Encourage them to use bije's responsible gaming tools — especially self-exclusion. If needed, help them seek professional mental health support. If you let us know the situation at [email protected], we can also guide the family.

No. The minimum age to open an account at bije is 21. Age is verified at registration, and additional identity verification may be requested in suspicious cases. If it is found that a minor is using an account, that account will be permanently closed. We are fully committed to protecting minors.

No, session time limits are optional. However, we strongly recommend setting a time limit for each gaming session. It helps you take regular breaks without watching the clock and prevents excessive gaming. You can activate or deactivate it at any time from Account Settings.

Enjoy safely,
play responsibly

Playing at bije means entertainment only — safety and fun together. Browse our game lobby or read the FAQ for any questions.