Frequently Asked Questions
All your questions about bije
answered here
From opening an account to bonuses, payments, and responsible gaming — direct answers to all your questions in one place.
Welcome to bije. This FAQ page has been created to provide detailed answers to the most common questions from Bangladeshi players. Whether you have questions about creating an account, depositing with bKash or Nagad, slots or cricket betting, or bonuses and responsible gaming — find your answers easily in the sections below. If your question is not listed, our 24/7 live chat support team is always here for you.
Account and Registration
Opening an account on bije is simple and fast. Go to the bije Login page, fill in the registration form with your mobile number or email, and create a strong password. Verify the OTP on your phone and your account will be active. The whole process takes just a few minutes.
bije is only for people aged 21 or older. You must provide your correct date of birth when opening an account. Minors are not allowed to create accounts, and age is confirmed during identity verification. We make no exceptions to this policy in order to ensure responsible gaming.
No, one person can only hold one bije account. Creating multiple accounts is a violation of our terms and conditions. In such cases all accounts may be suspended and bonuses cancelled. Keep one account fully active and secure.
First make sure you are using the correct mobile number or email and password. If you have forgotten your password, use the "Forgot Password" option on the bije Login page. If the problem persists, contact our 24/7 live chat support and we will assist you promptly.
Identity verification on bije is generally completed quickly. You will need to upload a valid government-issued photo ID (national ID card or passport). If all information is correct, verification is completed and you can enjoy full access. A confirmation email is sent once verification is done.
Deposits and Withdrawals
Deposits from bKash to bije are usually instant — in most cases the amount is added to your account within seconds to a few minutes. Network delays may occasionally cause a slight wait, but if it takes more than 10 minutes please contact our live chat support with your transaction ID ready.
The minimum deposit on bije is ৳300 and the minimum withdrawal is ৳800. These limits apply equally across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawal requests cannot be processed if your balance is below this amount.
Log in to your bije account, go to the cashier or deposit section, select Nagad, and send the payment to the Nagad number shown. Save the transaction ID at the time of payment. Your balance will appear in your bije wallet once the deposit is processed. If there is any issue, contact support with that transaction ID.
Withdrawals on bije are generally processed within 15 minutes to 2 hours. Having your account verified and providing correct payment details speeds up the process. Bank transfers may take slightly longer depending on banking hours.
bije does not charge any deposit or withdrawal fees of its own. However, your payment provider (such as bKash, Nagad, or your bank) may apply their own transaction charges — this is entirely their own policy and outside bije's control. Check your payment app for any applicable charges before sending money.
Yes, bije supports both Rocket and Upay. Deposits can be made through these methods in the same way as bKash and Nagad. The minimum deposit of ৳300 is the same across all methods. Payments can also be made via bank transfer from popular banks such as BRAC Bank, Dutch-Bangla Bank, or Islami Bank.
Games and How to Play
To bet on BPL, log in to bije and go to the cricket betting section. Current and upcoming BPL matches will be listed there. Choose your preferred match, select a market (match winner, toss winner, etc.), enter your stake amount, and confirm. Live betting is also available once a match has started.
Among Bangladeshi players on bije, PG Soft's Fortune Tiger, Fortune Rabbit, and Mahjong Ways and Pragmatic Play's Gates of Olympus and Sweet Bonanza are very popular. JILI's Fortune Gems and Super Ace also get a great response. See the full list on the Slots page.
RTP or Return to Player is the percentage of total wagers returned as winnings over the long run. For example, an RTP of 96% means an average of ৳96 comes back for every ৳100 wagered. However, RTP is a long-term average — it does not guarantee winnings in any individual session. Also consider volatility when choosing a game.
Yes, bije is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. All slots, cricket betting, and live casino games run smoothly on a mobile screen. Just make sure you have a stable internet connection.
Regular slots are entirely computer-controlled and use a random number generator (RNG). In live casino, a real dealer deals cards or spins the roulette wheel in front of a camera and you watch that feed in real time. The live casino experience feels much more social and immersive.
bije uses games from third-party providers whose random number generators (RNGs) are audited. Reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe undergo regular independent audits. This ensures that every game outcome is completely random and fair.
Bonuses and Promotions
bije's welcome bonus is a 100% bonus on your first deposit, up to ৳20,000. After creating a new account, this bonus is added automatically when you make your first deposit. A 15x wagering requirement must be met to cash out the bonus.
A 15x wagering requirement means you must place bets totalling 15 times the bonus amount before the bonus becomes withdrawable. For example, if you receive a ৳1,000 bonus you must wager a total of ৳15,000. Once this requirement is met, winnings from the bonus can be withdrawn.
bije's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. You move up automatically through regular play. Each level comes with weekly cashback — starting from 0.2% at Bronze up to 0.8% at Diamond. Personalised benefits are also available at higher levels.
The games or sections eligible for a bonus are specified in that bonus's terms and conditions. Some bonuses can be used across all sections — slots, live casino, and sports betting — while others are restricted to specific sections. Read the relevant terms carefully before activating a bonus.
Yes, bije regularly offers reload bonuses, weekly cashback, and special tournament offers for members. Special promotions run during major events such as IPL, BPL, or the T20 World Cup. Check bije's promotions page regularly for the latest offers.
Safety & Responsible Gaming
Yes, bije uses SSL encryption technology to keep all your personal information and financial transactions secure. Your data is never shared with third parties without authorization. To learn more, read our Privacy Policy.
Start by honestly assessing yourself. bije offers self-exclusion, deposit limit setting, and session time limit features. Contact our 24/7 live chat support or visit the Responsible Gaming page. Gaming is always meant for entertainment — never let it become a burden.
To self-exclude, contact our live chat support or email [email protected]. You can have your account temporarily closed for a specific period (such as one week, one month, or longer). Logging in or making deposits will not be possible while self-exclusion is active.
If you notice suspicious activity, contact our 24/7 live chat support immediately. We will secure the account without delay. For your safety, use a strong password, do not share your password with anyone, and avoid logging in on public Wi-Fi.
bije's support team is available 24/7 in Bengali. For any issue, click the live chat button on the site — you'll get a response within minutes. You can also reach us by email: [email protected]. There is no phone or WhatsApp number — support is provided via live chat and email only.
Follow a few simple tips for a safe and enjoyable gaming experience: (1) set a budget in advance and do not exceed it; (2) do not chase losses by placing larger bets; (3) take regular breaks; (4) do not think of gaming as a source of income — it is entertainment. Strictly follow the 21+ age rule.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day, 7 days a week. Come to live chat or send us an email — we'll respond quickly.